Processing & Shipping

Orders are packed and shipped Monday-Friday 8am-6pm. Orders placed on the weekend and holidays are processed the next business day. Processing time is 1-2 business. Shipping time is 3-5 business days.

Tracking notification will be sent when the order is processed, not shipped. Please allow 48-72 hours for tracking information to go live.

Please note, time in transit estimates do not include processing time.  Time in transit begins one the carrier is in possession of the package. 


Calming Flames is not responsible for lost or stolen packages.  Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control.  Please reach our directly to the courier for missing packages, stolen packages, deliveries to be held for pickup, or for address change requests.

It is the customer's responsibility to ensure the accuracy and safety of the shipping address provided.  We will not be held liable for incorrectly entered shipping information or packages let, stolen, or missing from an unreliable or unsafe shipping address.  Please consider shipping to an address where someone is always present to receive the delivery.